Refunds and exchanges

If something isn't right

If your item arrives damaged, faulty, or different from what you ordered, we will put it right:

• Tell us within 24 hours of delivery, with your order details and clear photos or a video of the item.
• Keep the item unused and in its original packaging until we have reviewed it.
• Once we confirm the problem, we will replace the item or refund you in full, including any delivery fee you paid. All refunds, including reimbursement of separately paid delivery fees, are handled manually by our team.
• Refunds are paid to the account or card you paid with within 7 working days of approval. If you paid the delivery fee separately, our team will arrange its reimbursement with you.